Frequently Asked Questions (FAQ)

Q: What is the average shipping time?
Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located. 

Q: Is there a processing time?
Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

Q: Can I cancel my order after I already purchased?
Yes or course! If you would like your order to be refunded, we would be more than happy to provide that for you with no questions asked. 

Q: Can I cancel my order after it has already shipped?
Yes! If you would like a refund after your order has already shipped, you will need to apply for a return. If you would like to apply for a return, please get in contact with our support team, as we would be more than happy to further assist you.

Q: What type of payment methods are accepted?
We accept Visa, Mastercard, American Express, and PayPal.

Q: Do you ship world-wide?
Yes! We offer shipping to most countries around the world. If you don't know if we offer shipping to your country, please get in contact with our support team as we would be more than happy to let you know. 

Q: How can I find my tracking number?
Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

Q: How can I track my order?
You can track your order right on our website. All you need to do is go to our "track your order" page, and insert your order's tracking number. If you can't find the "track your order" page. Click this link here.

Q: What if my order comes in damaged?
Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right. 

Q: I have entered an out-dated, or incomplete address. What should I do?
If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.

Q: What if I entered the wrong address, but didn't find out until after my lamp was shipped?
If you have entered the wrong address, and realized after your order has been shipped, we will only be able to refund you 50% of your order. 

Q: Is the Sunset Lamp Adjustable?
Yes! You can adjust the head of the Sunset Lamp 180°, as well as rotating the base 360°.

Q: What if my pressing question was not answered?
If your important question was not answered, please do not hesitate to contact our support team at support@thesoslet.com, as we would love to further assist you with anything you need!

Q: Are there any discount codes for people who read the whole FAQ page?
Of course! Use code FAQ10, for 10% of your order.