Frequently Asked Questions (FAQ)

Q: What is the average shipping time?

Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located. 

Q: Is there a processing time?

Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

Q: What do I do if I ordered the wrong lamp? 

If you ordered the wrong lamp, please reach out to our customer support team at support@thesolset.com. If your lamp has already been shipped out, we can not guarantee we that we'll be able to ship you the correct one. 

Q: What is the average life span of the bulb? 

Great question! The average life span of our bulb is 10,000 hours :)

Q: How do I download the app on the app controlled lamp? 

It's really easy! Simply scan the QR code that's located either on the instructions or on your lamp and it will bring your directly to the app.

Q: Can the App/Remote controlled lamp do the sunset, midnight, or ocean sunrise colors? 

The app/remote controlled lamp can do the sunset lamp colors, but unfortunately not the midnight or ocean sunrise lamp colors.

Q: Does the app controlled lamp come with a remote as well?

The app controlled lamp does not include a remote for the lamp inside of the package.

Q: Is the app for the App controlled lamp available on Google Play and The App Store

Yes, it is available on both!

Q: Is there a warranty on the lamps?

Of course! We offer a 30 day guarantee which covers anything that may happen to your lamp within the first 30 days of purchasing. 

Q: What type of payment methods are accepted?

We accept Visa, Mastercard, American Express, and PayPal.

Q: Do you ship world-wide?

Yes! We offer shipping to most countries around the world :)

Q: How can I find my tracking number?

Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

Q: How can I track my order?

You can track your order right on our website. All you need to do is go to our "track your order" page, and insert your order's tracking number. If you can't find the "track your order" page. Click this link here.

Q: What if my order comes in damaged?

Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right. 

Q: I have entered an out-dated, or incomplete address. What should I do?

If you think, or know, you have entered the wrong address, please get in contact with our support team as soon as you can.

Q: What if I entered the wrong address, but didn't find out until after my lamp was shipped?

If you have entered the wrong address, and realized after your order has been shipped, we will only be able to refund you 50% of your order. 

Q: Is the Sunset Lamp Adjustable?

Yes! You can adjust the head of the Sunset Lamp 180°, as well as rotating the base 360°.

Q: What if I couldn't find my question?

If your important question was not answered, please do not hesitate to contact our support team at support@thesoslet.com as we would love to further assist you with anything you need!

Q: Are there any discount codes for people who read the whole FAQ page?

Of course! Use code FAQ10 for 10% of your order.